Return Policy

Last updated: May 22, 2026

Simple, fair, no fine print. Here's exactly how it works.

1. Our return policy in one line

📦 Received damaged goods? Email us within 7 days of delivery with photos — we ship a free replacement.

2. What qualifies for a replacement

We replace any item that arrives with:

• Manufacturing defects (misprints, holes, broken stitching, missing print)
• Visible shipping damage (torn fabric, paint smudges, water damage)
• Wrong product / wrong size shipped (our fault)

3. How to request a replacement

Within 7 days of delivery:

1. Email hello@cockroachsena.com
2. Subject: REPLACEMENT #<your order ID>
3. Attach: 2-3 photos clearly showing the damage
4. Mention which item is affected (if multiple in the order)

We confirm receipt within 24 hours and dispatch the replacement within 1–2 working days. You'll receive a new tracking link.

4. Do I need to send the damaged item back?

No. Keep it. Donate it. Repurpose it. We trust your photos. This saves you the hassle of shipping returns to us, and saves the planet some courier emissions.

5. Cancellation by you

You can cancel your order within 24 hours of placing it. After 24 hours, we've already processed and packed it, so cancellation isn't possible — sorry.

To cancel within the window: email hello@cockroachsena.com with subject "CANCEL #<order ID>". Refund processed within 5–7 working days via Razorpay.

6. What we DON'T accept as returns

• Items worn, washed, or used
• "Changed my mind" returns — we make in small batches, can't restock
• Wrong size you ordered (we list size charts on every product — please refer before ordering)
• Stickers (hygiene + low value)
• Damage caused after delivery (mishandling, accidents, etc.)

7. Refund timeline (if applicable)

When refunds are approved (e.g., 24-hour cancellations, undeliverable address, lost in transit), Razorpay processes the refund to your original payment method:

• UPI: 1–3 working days
• Credit / Debit cards: 5–7 working days (depends on your bank)
• Net banking: 3–5 working days
• Wallets: 1–3 working days

8. Lost in transit

If your tracking shows no update for 10+ days after dispatch, email us. We file a claim with Shiprocket and either:

• Ship a free replacement (preferred), OR
• Issue a full refund

9. Disputes

If you disagree with our resolution, escalate to hello@cockroachsena.com with subject "ESCALATE". A founder responds within 48 hours. If still unresolved, Razorpay's dispute resolution is available.

10. Contact

📧 hello@cockroachsena.com
📱 WhatsApp: +91 99999 99999